Head of Membership

Location: 
Ryton Organic Gardens
Hours: 
35
Holiday Entitlement: 
25 days plus 8 bank holidays


Garden Organic is the UK’s leading organic growing charity. For over 60 years we’ve been researching and promoting organic growing to get as many people as possible growing the organic way.  We know that organic growing is the most sustainable way of growing, and offers far reaching benefits for human health, and the health of the environment & wildlife.

Our work is as interesting as it is varied; we provide advice to our 20,000 members online, through videos, social media and more; we support organic growing activities up and down the UK; we maintain the Heritage Seed Library; we raise awareness of issues impacting organic growers, and so much more.

Consumer awareness of the many benefits of organic gardening is growing year on year, and we want to grow with it.

Overall purpose of the role

We’re looking for a self-motivated, ambitious and experienced membership professional to help us engage and grow our membership base. You will lead and inspire our membership team to nurture relationships with our members and deliver a consistently excellent level of service. You will develop our membership structure to ensure it meets the needs of our current and future members. You will take ownership of the charity’s database, identifying ways to use the database to deliver efficiencies and improvements in service, and understand how the information held within it can inform our future strategy.

Main duties

  1. To work with the Director of Membership and Communications on the development of the charity’s membership strategy, leading the team to achieve key performance indicators.
  2. To set and manage the budget for the membership function, taking responsibility for achieving annual income targets whilst managing expenditure.
  3. To be an integral part of the charity’s Management Team, inputting membership insight into strategic and operational discussions.
  4. To manage the charity’s CRM, maintaining accurate membership records, liaising with our third party provider and working to identify continual improvements and efficiencies to better our service to our members.
  5. To identify new opportunities to increase the size and engagement of the membership base, producing business cases and budgets as required.
  6. To manage the membership team and external agencies as required.
  7. To produce management information reports, for use across the organisation, including by the Board of Trustees, the Finance Team and the Management Team, to support future planning and analysis of progress against targets.
  8. To oversee the collection of membership fees and donations via Direct Debit, credit card or cheque and liaise with the Finance team to prepare daily and monthly reconciliations.
  9. To promote, support and develop the network of local organic groups.
  10. To ensure the membership team fulfils its legal and statutory requirements with regards to payments, data handling, safeguarding and any other legal obligations which may arise.
  11. To work with other departments to understand, monitor and grow supporter value, including the journey pre and post membership.
  12. To lead planning and delivery of charity’s the Annual General Meeting/Members’ Day.
  13. To act as ambassador at public events outside of Ryton, promoting the charity and the benefits of membership.
  14. To undertake day to day membership administration activities, supporting the team with answering the phone and responding to emails.

Working for Garden Organic

Garden Organic is based at Ryton Organic Gardens, just outside Coventry, and we have projects taking place up and down the country. We currently offer hybrid working, with some office-based staff able to work partly from home, depending on their specific role. We have a generous pension and annual leave scheme, and offer free access to an Employee Assistance Programme. In addition, all colleagues are encouraged to complete courses in organic growing principles and techniques.
We are a disability confident employer that proudly holds a Thrive at work wellbeing award.

If you're interested in applying, please read the full job description downloadable via the link below. To apply please submit your CV and a supporting statement detailing how your skills and experience meet the person specification to hr@gardenorganic.org.uk. If you would like an informal chat about the role, just call 024 7630 3517 or email hr@gardenorganic.org.uk. We reserve the right to close this vacancy early.

Application Closing Date: 
Sunday, 12 December 2021